Refund policy
Return Policy:
At 909, we want to ensure you are satisfied with your purchase. Please read our policy regarding returns and exchanges:
- Return Period: You have 14 days from the date of delivery to request a return or exchange.
- Eligibility: Returns are only accepted if:
- The product has a manufacturing defect.
- The product received is the wrong size (different from what was ordered).
- Condition: The item must be in its original condition, unworn, unwashed, and with all original tags and packaging intact.
- Shipping Fees: Please note that the customer is responsible for all shipping fees associated with the return or exchange process, unless the error was entirely on our part.
- How to Start a Return: Contact our customer support team through email ( 909.operations@909world.shop ), phone, or social media with your order number and photos of the defect or size tag.